Help/FAQs

General Contacts / Connections Communities / Discussions
Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Members” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top


Q: What topics (communities) do I already belong to?

A: Go to “My Topics” in the main navigation bar next to your avatar and view the topics (communities) you currently belong to.

Q: How do I join/subscribe to a topic (community)?

A:  Click on “Topics” in the main navigation and click on “All Topics” in order to see a list of available topics (communities). Click on the topic (community) that you wish to join, and simply click "Join." Remember to choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How do I select Topic Interests?

A: Visit your Profile page and locate Topic Interests section. Add a Topic you are interested to follow, and you will receive a daily/weekly community digest of topics you are following.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a topic (community) or unsubscribe from a discussion?

A:  Go to the topic (community) you wish to leave. Click on "Settings" in upper left hand corner. Here, you can select "Leave Community”or adjust email notifications frequency from that particular community.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to “Latest Discussions" and click on 'Add' button to start a new discussion. From an email (HTML version) for a particular topic forum, you can use the “Post New Message” link located at the top of the discussion email. 

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Libraries / Resources | Top

Q: How do I find resources that may have been uploaded by other members?

A: Go to the Community page. Click on the “Library” tab, and you will find all the files uploaded by other members. 

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents or files directly to a library by going to the Community page. Select "Library" and click on "Create New Library Entry."  Library resources are not required to be associated with a discussion thread.

Q: How do I publish a blog?

A: Click on "Add" button right next to Blogs section of the Community page
  • Choose a title for your blog entry. You can edit Permalink Date if you want. Recommend to fill in all information under 'Search Engine Optimization" to promote your blog. Select who can read your blog, and remember to click 'Publish' when you are ready.

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.